TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

 

Booking and Cancellation Policy- Members and Class Pass holders:

  • As class sizes are limited, we strongly recommend you pre-book online or via the Tonic Studios app to reserve your place.

  • If you book a class and can’t make it, please log in to change or cancel your booking. If you are absent or cancel within 8 hours of the class start time you will be charged for the class, as it often means another client is unable to attend.

  • Class Cancellation is required 8 hours prior to your class start time to avoid a $10 penalty. Cancellations will NOT be accepted via phone or email. Any non-cancellations, no-shows or absentees will result in forfeiting that visit. Obviously management discretion will be used and charges will not be automatically applied

  • Members who late cancel/ are no-shows will be charged a $10 fee in addition to their weekly debit amount. This is at management discretion.

  • Pre-bookings can be made up to 21 days in advance.

Returns & Refunds:

All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately, we are not able to refund any client for unused Membership periods or Class Passes.

General Terms:

  • Tonic Studios reserves the right to cancel and change teachers, events, classes, workshops and teacher training without prior notice.

  • Tonic Studios will make every possible effort to deliver classes and services on time as advertised. However, there may be times when a scheduled class is unable to be delivered.

  • No late entry is permitted, so please ensure that you arrive before the scheduled class time.

  • We provide a secure change-room and space to store valuables, but please note that we are not responsible for the safekeeping of your belongings while they are at the studio.

  • We kindly ask you not to use your mobile phone or other devices whilst in class.

  • Overall prices may increase from time to time to reflect increases in costs and benefits. If this does occur, you will be notified of any changes.

  • All payments are processed by a Third Party Provider - and therefore incur additional charges. All Automatic Debits and credit card transactions will incur additional charges by our third party providers. Unfortunately this is out of our control as a studio.

  • We kindly ask you treat our staff, studio and fellow patrons with courtesy and respect. Policies and procedures must be adhered to at all times. Any behavoir that is found unruly or compromises anyone’s safety in anyway can result in memberships being cancelled without further notice. Under these circumstances, no refunds will be given and any credits that remain will be forfeited. We appreciate your cooperation in making our space a comfortable place for everyone.

INTRODUCTORY OFFER

  • Any introductory offer made by Tonic Studios may only be purchased by new members who have not yet attended the studio.

  • Introductory Offers will be valid for 10 days. The term of the Introductory Offer will commence on the date of purchase.

  • No refunds, transfers, suspensions or extensions are offered on unused portions of any Introductory Offer due to illness, injury, change of address or any other reason.

CLASS PASSES

  • All class passes have expiry dates attached to them. Please take note of this when making your purchase.

  • No refunds, transfers, suspensions or extensions are offered on unused portions of the Class Passes due to illness, injury, change of address or any other reason. All purchases are final. 

WEEKLY CLASS PASSES / Membership

  • We offer a lock in and a no-lock in period for our Weekly Unlimited Passes. It's flexible to suit your schedule and needs and we understand that life changes.

  • Lock in periods are subject to a 12 month period. Fees will apply if you wish to terminate your contract within the 12-month period.

  • Our no lock in contract is a minimum of a four-week commitment, with a 30-day notice period to cancel your weekly debit.

  • This pass allows you regularly scheduled classes as per your agreement; but excludes workshops or other special events.

  • The pass will automatically continue until you advise Tonic Studios in writing via email tonicstudiosalbury@gmail.com to cancel the membership. 30 days notice is required to process the cancellation.

  • Membership fees will be charged to your credit card or bank account either via a third party biller, either stripe or go cardless. Please note that additional transaction charges do apply -

  • It is your responsibility to ensure there are sufficient funds available to cover your debit amount. If an auto pay is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Our third party biller, is unable to absorb these costs and applies a fee for these failed transactions. This fee will be debited from your account after the failed payment.

  • If an auto debit cannot be made for any reason, Tonic Studios may in its discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.

  • Memberships can be suspended for minimum of a week at a time. Excluding the Studios Christmas Closure Period. All suspension requests must be requested in writing via email. Please allow 2 business days to process membership suspensions.

  • Membership's are non-transferrable.

  • Cancellation of memberships must be in writing and membership must be active to begin the 30 days notice cancellation process. Memberships can not be cancelled whilst in a suspension period.

UPFRONT UNLIMITED MEMBERSHIP'S

  • Both the 6 Month and 12 Month Membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.

  • All upfront memberships do not offer any suspension periods, unless otherwise agreed with management. This has already been accounted for in the price and by purchasing this option, you are agreeing to this.

  • There are no refunds or transfers, are offered on unused portions of the Upfront 12 Month or 6 Month Membership due to illness, injury, change of address or any other reason unless otherwise agreed by Move Studios.

  • Membership's are non-transferrable.

MEMBERSHIP CANCELLATION

If you wish to cancel your Membership at anytime please contact us via tonicstudiosalbury@gmail.com and we can easily arrange this for you, with a final debit's notice.